Frequently Asked Questions (FAQ)
What services do you offer?
We provide comprehensive maintenance and repair for all types of bikes—whether road bikes, mountain bikes, e-bikes, or city bikes. Our focus is on top-quality, independent bike service, so we do not sell bikes or accessories.
Do you repair D2C brand bikes (e.g., Canyon) or bikes from hardware stores (e.g., Jumbo)?
Yes, we are brand-independent and repair all bike brands, including Canyon, Rose, and many other manufacturers.
Can I drop by spontaneously?
Yes, you are welcome to stop by at any time. However, we cannot guarantee immediate availability. Therefore, we recommend booking an appointment in advance via our online tool, email, or phone. If you prefer, we can also pick up your bike and return it after the repair.
Are the prices on the website inclusive of spare parts?
No, the prices listed on the website refer only to labor costs unless stated otherwise. If spare parts are needed, we will inform you in advance about any additional costs.
Can I buy bikes from you?
No, we do not sell bikes. Our focus is on maintenance and repair.
Do you accept leased bikes?
Yes, we also repair leased bikes. However, please check with your leasing provider in advance to clarify which costs will be covered.
How does your service work?
1. Book online – Choose your service package and a time slot.
2. Pick-up – We collect your bike from your preferred location.
3. Maintenance/repair – Your bike is professionally serviced.
4. Return – We bring your bike back in top condition.
If you prefer, you can also bring your bike to us yourself.
Can I drop off my bike myself but have you handle the return transport?
Yes, that’s possible! Just mention your preference during the booking process.
In which areas do you offer your service?
Currently, we offer our pick-up and delivery service in Zurich (Districts 1-8). An expansion is already in progress.
How can I contact you?
We’re happy to assist you! You can reach us via the contact details provided on our website or directly via email: info@cyclelab.cc